Refund & Return Policy

We want you to be happy with what arrives. If something is wrong, we will fix it.

Damaged, wrong or missing items

Write to us within 48 hours of delivery with your order number and a photograph of the item and the parcel. We will send a replacement or refund the item in full — your choice. You do not need to send the item back unless we ask.

Food products

Because moringa powder and karapodi are food, we cannot accept returns of opened packs for reasons of taste or preference. Unopened packs in their original condition can be returned within 7 days of delivery; contact us first and we will arrange it. Return shipping is at your cost unless the error was ours.

Plants

Plants are living goods. If a plant arrives damaged or dead, tell us within 48 hours with a photograph and we will replace or refund it. We cannot accept returns of plants for any other reason once they have been delivered.

Cancellations

You can cancel an order at any time before it is dispatched — write to us with the order number. Once a parcel has left us it cannot be cancelled, but the rules above still apply on delivery.

How refunds are paid

Refunds go back to the payment method you used, through Razorpay. They usually appear within 5–7 working days depending on your bank. We will email you when the refund is issued.

Contact

[support@fertiledger.com] · [phone]